The transfer/ withdrawal/ deferment policy shall include, but not limited to, the following:

Transfer Policy:  The definition of transfer is when a student changes the course or period of study (from full-time to part-time or vice versa) but remains as a student at the college. 

• Course fees paid for the current course can be transferrable to the new course subject to the school’s approval. Any transfer of fees will be prorated on the unconsumed fees. 
• Trent reserves the right to not grant transfer for course fees. 
• A student who transfers within the College must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts. 

Conditions for granting Course Transfer: 

• All outstanding fees must be settled prior to request. 
• Student must fulfil the admission criteria of the new course and will be subjected to the school’s student selection and admission procedures. 
• For Student’s Pass holder, course transfer is subjected to ICA’s approval of the new Student’s Pass. ICA will be informed through the application of the new Student’s Pass. 

For more information on Transfer and Withdrawal, please refer to the Student Handbook.

Trent Global College Programmes

• For any requests on Transfer, Deferment and Withdrawal, students are to fill in the Course Transfer Request Form / Course Module Deferment Form / Course Withdrawal Request Form and submit them to the Student Services Department/Academic Department for processing. Any
  supporting documentation that are required to process the request must be submitted along with the respective request form.
• For eligible refund cases, the Refund Request Form will be completed as well.
• Students should state the reasons for the request.
• For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
  Written consent may be obtained through signing on the Course Transfer Request Form / Course Module Deferment Form / Course Withdrawal Request Form or a separate email or letter correspondence would suffice.
• The Student Services Department/Academic Department will acknowledge the receipt of the student request form (based on the date of application within 2 working days).
• Student Services Department/Academic Department would need to then arrange a meet-up with the student to understand the student’s intention of the Course Transfer / Deferment request. For Course Withdrawal Request, the Academic Head will arrange a meeting with the student to
  understand the reason of withdrawal, this will be documented in the Academic / Pastoral Counselling Form. If solutions for student retention are not possible after meeting the student, the Academic Head is to seek approval from the General Manager.
• For any refund cases, the Student Services Department/Academic Department would need to
  explain and document down in the Refund Request Form on how the refund amount is being computed.
• For all Course Transfers, Sales & Marketing Department would need to adhere to the selection and admission processes.
• For Course Transfers, the Sales & Marketing Department would also need to inform External Academic Partners and seek their approval for students that are enrolled in courses with External Academic Partners (if applicable).
• For Deferment/Withdrawal, the Student Services Department/Academic Department would also
  need to inform External Academic Partners and seek their approval for students that are enrolled in courses with External Academic Partners (if applicable).
• Management Team will approve (for Course Transfer / Deferment / Course Withdrawals) all requests in the Course Transfer Request Form / Course Module Deferment Form / Course Withdrawal Request Form.
• Upon Management approval or acknowledgement, Student Services Department/Academic Department would need to inform students on the student request status through written notification letter via email or recruitment agents.
•  Request Forms can be found on the website under:

Student -> Current Students -> Forms

• Other than course transfer, withdrawal and deferment requested by the student, there are situations which can result in the termination of students. Such terminations are initiated by the College on a case-by-case basis, and the final decision will be made by the Management Team.
• Situation in which the above actions may be warranted include, but not limited to:
  • Non-payment of school fees
  • Poor academic performance
  • Failure to participate mandatory examinations without valid reasons
  • Failure to respond to the college within the allocated deferment period
  • Failure to obtain a Student Pass for renewal cases
  • Poor attendance
• Students will be informed of the Course Termination through written notification letter via email.

The PEI will notify the Student in writing within three (3)
working days after becoming aware of any of the following (each a “Refund
Event”):

·
It cannot commence the provision of the Course
on the Course Commencement Date;

·
It cannot complete the provision of the Course
by the Course Completion Date;

·
The Course will be terminated before the Course
Completion Date;

·
The Student does not meet the course entry or
matriculation requirements as stated in Schedule A; or

·
The Immigration & Checkpoints Authority of
Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

a)
Where any of the Refund Events in Clause 3.1(a)
to (c) above has occurred:

·
The PEI shall use reasonable efforts to make
alternative study arrangements for the Student and shall propose such
alternative study arrangements in writing to the Contracting Party, within ten
(10) working days of informing the Contracting Party of the Refund Event.

·
If the Contracting Party accepts such
alternative study arrangements, the PEI shall set forth such alternative study
arrangements in a written contract and this Contract shall automatically
terminate on the date that such new written contract comes into effect.

·
If the PEI does not propose alternative study
arrangements to the Contracting Party within the time stipulated in Clause
3.2(a) above, or the Contracting Party does not accept such alternative study
arrangements, the Contracting Party may forthwith terminate this Contract by
way of a written notice to the PEI.

b)
Where any of the Refund Events in Clauses 3.1(d)
to (e) has occurred, the PEI shall forthwith terminate this Contract by way of
a written notice to the Contracting Party.

c)
If the Contract is terminated pursuant to Clause
3.2(b) read with Clause 3.1(a), the PEI shall refund all Course Fees and
Miscellaneous Fees paid by the Contracting Party within seven (7) working days
of the termination.

d)
If the Contract is terminated pursuant to Clause
3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund
the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion
or duration of the Course, whichever is higher, to the Contracting Party within
seven (7) working days of the termination.

e)
If the Contract is terminated pursuant to Clause
3.3 or Clause 3.2(c) read with Clause 3.1(a), the PEI shall refund all Course
Fees and Miscellaneous Fees paid by the Contracting Party within seven (7)
working days of the termination.

f)
If the Contract is terminated pursuant to Clause
3.2(c) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund
the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion
or duration of the Course, whichever is higher, to the Contracting Party within
seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period:

Notwithstanding anything herein contained, the Contracting
Party shall be entitled to, without any liability whatsoever to the PEI,
forthwith terminate the Contract at any time within the Cooling-Off Period by
way of a written notice to the PEI. The PEI shall return all Course Fees and
Miscellaneous Fees paid to it within seven (7) working days of the receipt of
the written notice.

Refund for Withdrawal Outside the Cooling-Off
Period: 

Without prejudice to Clauses 3.1 to 3.8 above, the
Contracting Party may terminate the Contract at any time before the Course
Completion Date by providing a written notice to the PEI. Upon receipt of such
notice, the PEI shall within seven (7) working days, refund to the Contracting
Party such amount (if any) as determined in accordance with Schedule D.

Refund Table:

The following fees are non-refundable:

• Application Fee
• Course Material Fees
• External Examination Fees
• Fees payable to government authorities or other external parties
• Relevant Bank charges paid by Trent Global College
• Fees charged for administrative services (for example, late fees, re-prints of transcripts)
• All Miscellaneous Fees that are reflected in the Schedule C of the Standard Student Contract.

• Student to fill in Refund Request Form, including submission of any supporting documents.
• College will meet up with you to acknowledge the refund request and inform student that the College is not liable for differences or loss due to exchange rates and for charges deducted by intermediary and beneficiary bank in the event a refund is transferred to an account not residing in SG and a non SGD account.
• Any refund amount will be subjected to the College’s Management approval.
• Any refund amount will be subjected to the College’s Management approval.
• Should you be eligible for refund, the College will inform you when to collect the refund and communicate the computation of the refund amount.
• The whole refund process should not take more than 7 working days from date of application to issuance of refund.

Courses with External Partners 

•   Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student Services Department/Academic Department. This is to be done within 7 working days of the release of examination results.
• The Student Services Department/Academic Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the External Partner.
• For HWU courses, Student Services Department/Academic Department will submit the appeal via HWU Appeal Form. 
• All decisions made by the External Partner are subject to their appeal processes, and decisions from the External Partner are deemed final. 
•  Student Services Department/Academic Department informs the students of the appeal outcome within 8 weeks from the date of the appeal.
• Should there be changes required, the External Partner will make the necessary amendments to the results.  

In-house Courses  

• Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student Services Department/Academic Department. This is to be done within 7 working days of the release of examination results.  
• The Student Services Department/Academic Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days and proceed to submit the appeal to the Academic Head.   
• The Academic Head is to review the appeal request and decide if it is a valid appeal. If the request qualifies for an appeal, a different marker will be designated to re-mark the paper. Comments in relation to the re-mark must be stated in the Examination Appeal Form, which would be circulated to the Examination Board Chairman for his/her review and approval. 
• All decisions made by the Examination Board are final.
• The Student Services Department/Academic Department will inform the student of the final decision within 4 weeks from the date of the appeal.
• Should there be changes required, the Student Services Department/Academic Department will make the necessary amendments to the Exam Provisional Results based on the appeal result. 
• Student Services Department/Academic Department to update the College Management System.  

Attendance Requirements:

• Local Students : 75%
• Student Pass Holders : 90%
• Local Students in Government subsidized courses: 85%

Any student leave should be supported by Medical Certificates or justifications that need to be approved by the College MCs / Approved Student Leave Application Forms to the Student & Academic Services Department.

Attendance Policy: For International Students/ Student Pass Holders 

Attendance Policy: For Local Students/ Non- Student Pass Holders

Attendance Policy: For Local Students with Government Subsidy

Leave Application

• Students absent from any Examination is required to submit the Student Leave Application Form with documentary proof (e.g. Medical Certificate) within 7 days from the exam date for approval
• Students absent from any lessons are required to submit the Student Leave Application Form prior to start of class
• Leave Application Form can be found here