• Circumstances in which a transfer/ withdrawal application will be granted;
• The course transfer fees will be charged (Refer to the student contract);
• Status of student’s pass for international student (where applicable);
• Conditions for refund of any fee paid;
• Time frame for assessing and replying to any request for transfer/ withdrawal is not more than 4 weeks; and
• The past attendance records will be provided to the new school via ICA solar system.

• A student who transfer from the Course to another course with Trent Global College shall be deemed to have withdrawn from the Course and the Refund policy shall apply unless otherwise agreed between Trent Global College and the student;
• A student who withdraws from Trent Global College to enroll with another school shall be deemed to have withdrawn from Trent Global College.

Trent Global College Programmes

• Student to fill in Course Transfer Request Form, including submission of any supporting documents.
• Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.
• For students under 18 years old, request for transfer must be accompanied by student’s parent/guardian approval in written form.
• Request for transfer will only be considered for students that do not have any outstanding payments due to Trent Global College.
• A Letter to effect or Reject Course Transfer Request will be given to the student.
• For Requests that are approved, student is to proceed with the application process for the new course.
• Outcome of application for transfer of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer.
• Upon approval of the transfer, the previous student contract will be considered as void.
• Refund Policy shall apply for all qualified refunds.
• Trent Global Course Transfer Form which can be found here.

Partner University Programmes

• Course transfer can be done only within the same University.
• The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be found in the HWU Student Handbook which can be downloaded from:
• Current Students -> Student Login -> Trent Global College E-Library
• Liverpool John Moores University students are advised to use Trent Global Course Transfer Form which can be found here.
• All course transfers are subjected to the University’s approval.

• Students to fill in Course Withdrawal Request Form, including submission of any supporting documents
• For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
• A meeting will be arranged with the student to understand the reason of withdrawal.
• Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

• For Liverpool John Moores University and Heriot Watt University courses, students are required to complete the University Partner’s Withdrawal Form. The forms can be downloaded from the website under Current Students -> Student Login -> Trent Global College E-Library
• For University of Salford courses, students are advised to use Trent Global Course Transfer Form which can be found here
• All withdrawals are subjected to the University’s approval.
• Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

• Student to fill in Course / Module Deferment Form, including submission of any supporting documents.
• For student below the age of 18, the parent / legal guardian’s written consent must be obtained.
• A meeting will be arranged with the student to understand the reason of deferment.
• Outcome of the deferment request will be processed and notified in writing within 4 weeks from the date of request.

• For Liverpool John Moores University courses, students are required to complete the University Partner’s Leave of Absence Request Form.
• For Heriot Watt University courses, students are required to complete the University Partner’s Amendment to Registration Form.
• For University of Salford courses, students are advised to use Trent Global Course / Module Deferment Form which can be found here
• All deferments are subjected to the University’s approval.
• Outcome of the deferment request will be processed and notified in writing within 4 week from the date of request.

• Other than course transfer, withdrawal and deferment requested by the student, there are situations which can result in the termination of students. Such terminations are initiated by the College on a case-by-case basis, and the final decision will be made by the Management Team.
• Situation in which the above actions may be warranted include, but not limited to:
  • Non-payment of school fees
  • Poor academic performance
  • Failure to participate mandatory examinations without valid reasons
  • Failure to respond to the college within the allocated deferment period
  • Failure to obtain a Student Pass for renewal cases
  • Poor attendance
• Students will be informed of the Course Termination through written notification letter via email.

The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):

·       It cannot commence the provision of the Course on the Course Commencement Date;

·       It cannot complete the provision of the Course by the Course Completion Date;

·       The Course will be terminated before the Course Completion Date;

·       The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

·       The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

a)       Where any of the Refund Events in Clause 3.1(a) to (c) above has occurred:

·       The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

·       If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.

·       If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI.

b)       Where any of the Refund Events in Clauses 3.1(d) to (e) has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

c)       If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

d)       If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

e)       If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

f)         If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period:

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-Off Period: 

Without prejudice to Clauses 3.1 to 3.8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

Refund Table:

The following fees are non-refundable:

• Application Fee
• Course Material Fees
• External Examination Fees
• Fees payable to government authorities or other external parties
• Relevant Bank charges paid by Trent Global College
• Fees charged for administrative services (for example, late fees, re-prints of transcripts)
• All Miscellaneous Fees that are reflected in the Schedule C of the Standard Student Contract.

• Student to fill in Refund Request Form, including submission of any supporting documents.
• College will meet up with you to acknowledge the refund request and inform student that the College is not liable for differences or loss due to exchange rates and for charges deducted by intermediary and beneficiary bank in the event a refund is transferred to an account not residing in SG and a non SGD account.
• Any refund amount will be subjected to the College’s Management approval.
• Any refund amount will be subjected to the College’s Management approval.
• Should you be eligible for refund, the College will inform you when to collect the refund and communicate the computation of the refund amount.
• The whole refund process should not take more than 7 working days from date of application to issuance of refund.
• The Refund Request Form can be found here

Courses with External Partners 

• Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student & Academic Services Department. This is to be done within 14 working days of the release of examination results.
• The Student & Academic Services Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the External Partner.
• For HWU courses, Student & Academic Services Department will submit the appeal via HWU Appeal Form. 
• All decisions made by the External Partner are subject to their appeal processes, and decisions from the External Partner are deemed final. 
• Student & Academic Services Department informs the students of the appeal outcome within 8 weeks from the date of the appeal. 
• Should there be changes required, the External Partner will make the necessary amendments to the results. 

In-house Courses  

• Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student & Academic Services Department. This is to be done within 7 working days of the release of examination results. 
• The Student & Academic Services Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the Head of Faculty.  
• The Head of Faculty is to review the appeal request and decide if it is a valid appeal. If the request qualifies for an appeal, a different marker will be designated to re-mark the paper. Comments in relation to the re-mark must be stated in the Examination Appeal Form, which would be circulated to the Examination Board Chairman for his/her review and approval. 
• All decisions made by the Examination Board are final.
• The Student & Academic Services Department will inform the student of the final decision within 4 weeks from the date of the appeal.
• Should there be changes required, the Student & Academic Services Department will make the necessary amendments to the Exam Provisional Results based on the appeal 
• Student & Academic Services Department to update the College Management System. 

Attendance Requirements:

• Local Students : 75%
• Student Pass Holders : 90%
• Local Students in Government subsidized courses: 85%

Any student leave should be supported by Medical Certificates or justifications that need to be approved by the College MCs / Approved Student Leave Application Forms to the Student & Academic Services Department.

Attendance Policy: For International Students/ Student Pass Holders 

Attendance Policy: For Local Students/ Non- Student Pass Holders

Attendance Policy: For Local Students with Government Subsidy

Leave Application

• Students absent from any Examination is required to submit the Student Leave Application Form with documentary proof (e.g. Medical Certificate) within 7 days from the exam date for approval
• Students absent from any lessons are required to submit the Student Leave Application Form prior to start of class
• Leave Application Form can be downloaded from the Trent Global website under :
• Current Students>Forms>Student Leave Application Form