Withdrawal Refund Transfer Appeal

Policies

Withdrawal Refund Transfer Appeal/ Attendance Policy

TRANSFER/ WITHDRAWAL POLICY

The transfer/ withdrawal policy shall include, but not limited to, the following:

Circumstances in which a transfer/ withdrawal application will be granted;
The course transfer fees will be charged (Refer to the student contract);
Status of student’s pass for international student (where applicable);
Conditions for refund of any fee paid;
Time frame for assessing and replying to any request for transfer/ withdrawal is not more than 4 weeks; and
The past attendance records will be provided to the new school via ICA solar system.

The policy on transfer/ withdrawal:

A student who transfer from the Course to another course with Trent Global College shall be deemed to have withdrawn from the Course and the Refund policy shall apply unless otherwise agreed between Trent Global College and the student;
A student who withdraws from Trent Global College to enroll with another school shall be deemed to have withdrawn from Trent Global College.

For more information on Transfer and Withdrawal, please refer to the Student Handbook.

TRANSFER PROCEDURE

Trent Global College Programmes

Student to fill in Course Transfer Request Form, including submission of any supporting documents.
Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.
For students under 18 years old, request for transfer must be accompanied by student’s parent/guardian approval in written form.
Request for transfer will only be considered for students that do not have any outstanding payments due to Trent Global College.
A Letter to effect or Reject Course Transfer Request will be given to the student.
For Requests that are approved, student is to proceed with the application process for the new course.
Outcome of application for transfer of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer.
Upon approval of the transfer, the previous student contract will be considered as void.
Refund Policy shall apply for all qualified refunds.
Trent Global Course Transfer Form which can be found here.

Partner University Programmes

Course transfer can be done only within the same University.
The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be found in the HWU Student Handbook which can be downloaded from:
Current Students -> Student Login -> Trent Global College E-Library
Liverpool John Moores University students are advised to use Trent Global Course Transfer Form which can be found here.
All course transfers are subjected to the University’s approval.

WITHDRAWAL PROCEDURE

Trent Global College Programme

Students to fill in Course Withdrawal Request Form, including submission of any supporting documents
For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
A meeting will be arranged with the student to understand the reason of withdrawal.
Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

Partner University Programme

For Liverpool John Moores University and Heriot Watt University courses, students are required to complete the University Partner’s Withdrawal Form. The forms can be downloaded from the website under Current Students -> Student Login -> Trent Global College E-Library
For University of Salford courses, students are advised to use Trent Global Course Transfer Form which can be found here
All withdrawals are subjected to the University’s approval.
Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

DEFERMENT PROCEDURE

Trent Global College Programme

Student to fill in Course / Module Deferment Form, including submission of any supporting documents.
For student below the age of 18, the parent / legal guardian’s written consent must be obtained.
A meeting will be arranged with the student to understand the reason of deferment.
Outcome of the deferment request will be processed and notified in writing within 4 weeks from the date of request.

Partner University Programme

For Liverpool John Moores University courses, students are required to complete the University Partner’s Leave of Absence Request Form.
For Heriot Watt University courses, students are required to complete the University Partner’s Amendment to Registration Form.
For University of Salford courses, students are advised to use Trent Global Course / Module Deferment Form which can be found here
All deferments are subjected to the University’s approval.
Outcome of the deferment request will be processed and notified in writing within 4 week from the date of request.

COURSE TERMINATION

Other than course transfer, withdrawal and deferment requested by the student, there are situations which can result in the termination of students. Such terminations are initiated by the College on a case-by-case basis, and the final decision will be made by the Management Team.
Situation in which the above actions may be warranted include, but not limited to:
- Non-payment of school fees
- Poor academic performance
- Failure to participate mandatory examinations without valid reasons
- Failure to respond to the college within the allocated deferment period
- Failure to obtain a Student Pass for renewal cases
- Poor attendance
Students will be informed of the Course Termination through written notification letter via email.

Note: This will be the last case scenario that the College will choose to exercise. The College will ensure all efforts of reaching out to students / retention / help are sought before exercising this scenario.

REFUND POLICY

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

It does not commence the Course on the Course Commencement Date;
It terminates the Course before the Course Commencement Date;
It does not complete the Course by the Course Completion Date;
It terminates the Course before the Course Completion Date;
It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Table:

For Non-Student’s Pass Holders:

% of Course Fees Paid	If Student’s Written Notice of Withdrawal is Received:
90%	More than 45 days before the Course Commencement Date
50%	Before, but not more than 45 days before the Course Commencement Date
0%	Upon Course Commencement Date

For Student’s Pass Holders:

% of Course Fees Paid	If Student’s Written Notice of Withdrawal is Received
90%	More than 30 days before the Course Commencement Date
0%	Before, but not more than 14 days before the Course Commencement Date
0%	Upon Course Commencement Date

*Note : All days refer to calendar days

Non-Refundable Fees

The following fees are non-refundable:

Application Fee
Course Material Fees
External Examination Fees
Fees payable to government authorities or other external parties
Relevant Bank charges paid by Trent Global College
Fees charged for administrative services (for example, late fees, re-prints of transcripts)
All Miscellaneous Fees that are reflected in the Schedule C of the Standard Student Contract.

REFUND PROCEDURE

Student to fill in Refund Request Form, including submission of any supporting documents.
College will meet up with you to acknowledge the refund request and inform student that the College is not liable for differences or loss due to exchange rates and for charges deducted by intermediary and beneficiary bank in the event a refund is transferred to an account not residing in SG and a non SGD account.
Any refund amount will be subjected to the College’s Management approval.
Any refund amount will be subjected to the College’s Management approval.
Should you be eligible for refund, the College will inform you when to collect the refund and communicate the computation of the refund amount.
The whole refund process should not take more than 7 working days from date of application to issuance of refund.
The Refund Request Form can be found here

EXAM WITHDRAWAL PROCEDURE

Courses with External Partners

Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student & Academic Services Department. This is to be done within 14 working days of the release of examination results.
The Student & Academic Services Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the External Partner.
For HWU courses, Student & Academic Services Department will submit the appeal via HWU Appeal Form.
All decisions made by the External Partner are subject to their appeal processes, and decisions from the External Partner are deemed final.
Student & Academic Services Department informs the students of the appeal outcome within 8 weeks from the date of the appeal.
Should there be changes required, the External Partner will make the necessary amendments to the results.

In-house Courses

Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student & Academic Services Department. This is to be done within 7 working days of the release of examination results.
The Student & Academic Services Department is to acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the Head of Faculty.
The Head of Faculty is to review the appeal request and decide if it is a valid appeal. If the request qualifies for an appeal, a different marker will be designated to re-mark the paper. Comments in relation to the re-mark must be stated in the Examination Appeal Form, which would be circulated to the Examination Board Chairman for his/her review and approval.
All decisions made by the Examination Board are final.
The Student & Academic Services Department will inform the student of the final decision within 4 weeks from the date of the appeal.
Should there be changes required, the Student & Academic Services Department will make the necessary amendments to the Exam Provisional Results based on the appeal
Student & Academic Services Department to update the College Management System.

ATTENDANCE POLICY

Attendance Requirements:

Local Students : 75%
Student Pass Holders : 90%
Local Students in Government subsidized courses: 85%

Any student leave should be supported by Medical Certificates or justifications that need to be approved by the College MCs / Approved Student Leave Application Forms to the Student & Academic Services Department.

Attendance Policy: For International Students/ Student Pass Holders

Attendance Policy: For Local Students/ Non- Student Pass Holders

Attendance Policy: For Local Students with Government Subsidy

Leave Application

Students absent from any Examination is required to submit the Student Leave Application Form with documentary proof (e.g. Medical Certificate) within 7 days from the exam date for approval
Students absent from any lessons are required to submit the Student Leave Application Form prior to start of class
Leave Application Form can be downloaded from the Trent Global website under :
Current Students>Forms>Student Leave Application Form

Lynette’s Tech Feature:
A Female coder in a man’s world

Next up on our latest tech feature series, we managed to catch up with our recent bootcamp graduate of 2020, Lynette Lim, who shares her tech learning journey with us. Let’s get started shall we?

Tell us more about yourself:
Well, creating your own blogs from scratch were really popular during my teenage years and I used to dabble a lot with HTML/CSS by customizing the template to my preference. Since then, my interest in web design and coding grew and I realized I could transition these interests into a long-term career as a Front-End Developer. However, I was a little hesitant as I thought that it was impossible for me to pursue this career without a solid background in Engineering/Computer Science till I discovered the existence of coding bootcamps.

What made you decide to take up the Software Development course?
Well, creating your own blogs from scratch were really popular during my teenage years and I used to dabble a lot with HTML/CSS by customizing the template to my preference. Since then, my interest in web design and coding grew and I realized I could transition these interests into a long-term career as a Front-End Developer. However, I was a little hesitant as I thought that it was impossible for me to pursue this career without a solid background in Engineering/Computer Science till I discovered the existence of coding bootcamps.

What about coding appealed to you?
Through this course, I learnt that the concept of coding itself is so versatile and that’s what really attracted me to it. The fact that you can create anything by just inputting codes and build webpages/applications from scratch, allows me to use my creativity to create what I like and not be subjected to a template.

Why did you choose Trent? What do you like most about the school and the course?
I stumbled upon Trent Global College while reviewing the IMDA TIPP website and was intrigued that it’s the only programme that produces a globally recognized certification under the Edinburgh Napier University Credit scheme upon graduation. The course syllabus covered a wide variety of coding languages and frameworks such as JavaScript, Python and Data Centric Development that were up-to-date with industry standards and was a good starting point for me to pursue my interests.

A huge shoutout to the Trent Global Team in playing a significant role in my short yet memorable learning journey. For putting in the effort to prepare us for the working industry by hosting reverse career fairs, exposing us to potential hirers, company visits and making sure that we’re well-equipped for our technical interviews.

What challenges did you have to overcome during the course?
Learning a new skill as complex as coding wasn’t a walk in the park for me. As a relatively slow learner in a fast-paced learning environment, I found it hard to catchup to my course mates sometimes. It was challenging trying to understand various programming languages and concepts and working on our projects simultaneously, especially when we have tight project deadlines to catch up.

How did you overcome them?
Practice, practice, and more practice. I found myself dedicating more time after classes to apply the concepts I missed, even though it can be really exhausting coding for more than 8 hours a day.

How has the course prepared/helped you in your career?
The course has encouraged me to learn independently by developing self-reliance on my learning capabilities. Resources are provided as well by having keynotes to ensure we are all on track and a teaching assistant to debug our software problems. This has also helped me to identify my strengths and weakness and gave me a clearer picture as to what career path would suit me the most. Personally, I like the idea of creating something and with design being one of my key strengths, it naturally explains why I pursued a career as a front-end developer. It’s a constant learning journey for me as I pick up new skills in my daily life.

How do you feel about the gender stereotype of being a female developer in a male dominated industry?
Well, personally I have yet to encounter an individual who came up to me saying that. But I think that your gender shouldn’t hold you back and affect how you perform as a developer. However, I do agree that this is a male-dominated scene, though the industry itself is certainly opening up to hiring female developers as they bring a different angle to the table and highlight issues which are often overlooked.

On this note, do you have any female role models that you personally look up to?
Definitely! One of the female role models I really look up to would be Rachel Lim, Co-Founder of Love Bonito. I really admire how she started with a simple idea of wanting to sell pre-loved clothing to earn some extra pocket money to building such a well-known brand both internationally and locally. Her journey as an entrepreneur has inspired me to take that bold step of faith in pursuing my dreams and to even start from scratch if I have to.

What advice would you give to those who are considering pursuing their higher education?
As clichè and generic as it sounds, my advice to those who are considering a career change is, ‘To take that leap of faith. You’ll never know if the job is suited for you until you try dipping your toes into the waters.’ On this note, I would like to share a quote that I really like:

“Reserve judgment and expectation until after you dip your toes in the waters you’re exploring, so you can cast the net widely, dispel your preconceived notions, and understand which realities ultimately resonate with you.”

In short, take the leap, get your hands dirty and who knows, you might end up growing in that process and discover new things about yourself.

Lastly, what are your new goals for the future?
I’ve really enjoyed my experience as a front-end developer so far, but I would like to work for an e-commerce company in the future and gain more exposure in the area of UI/UX design.

Why Wait? Start Now!

There is a familiar saying that goes “you can’t teach an old dog new tricks”, an implication that everyone eventually reaches a certain point where they cannot pick up new skills or develop themselves further.

To us, that could not be further from the truth, and our students are excellent cases against it. Take it from one of our students, Jimmy Hsu, who graduated earlier this year from ourSoftware Development bootcamp. Previously working in broadcast media production, Jimmy made a switch after completing the course to focus more on API development and management within his department. But his journey in picking up coding was not all smooth sailing, as we find out from our conversation with Jimmy.

“At the start it was pretty challenging, in my previous work I never really had any exposure to writing code or anything like that. I built a computer here and there at the most, but it’s not really related.” he commented.

“It’s also difficult when you’re not as fast and sharp as you used to be, I often found myself a little slower to grasp and pick up topics compared to some of my classmates.”

At 46, Jimmy’s bold venture into software development is uncommon but not unheard of, as we frequently receive various enquiries from people above 40 about our coding courses. “I wanted to learn a new skill and seeing how technology will very much be a part of the professional landscape, it was something I wanted to understand and appreciate more.”

It was at this point that Jimmy found our bootcamp in August of 2019. “Trent offers a part-time course that is suitable for my busy schedule, a plus point was having the TIPP Subsidy as well to offset most of the course.”
But his aspiration for learning a new skill wasn’t the only thing that pushed him forward in taking the course, Jimmy had a study companion and motivator through his time in the course. It was his wife Linda, who also graduated from the Software Development bootcamp in the same batch as Jimmy.

“It was interesting being in the classroom together. I tended to be the class clown and make jokes every so often, but Linda was the more serious and diligent student, like when we used to work together as well.” Outside of the classroom, Jimmy and Linda also had to accommodate to scheduling dinner and housework, balancing a work life balance whilst taking care of their elderly parents to top it off.

“Linda was my rock and my anchor. She was there to encourage and help me out when I got stuck in my assignments. If I had done this on my own, I think I would have thrown in the towel early on. My classmates were really helpful and encouraging as well, I think the dynamics we had amongst one another was important in my learning as well.”

Now having successfully graduated from the bootcamp, Jimmy is currently working in Singtel as an Associate Engineer. Through the bootcamp, his understanding of application development has enhanced his communication and workflow with his other developers. “It taught me a new way to structure my thoughts and think outside of the box, for there are always going to be 101 ways to solve a problem.”

As we wrapped up our conversation, Jimmy had a few words of advice for those who might be in a similar place, be it making a career switch or picking up a new skill.

“Start now. It does not get easier the longer you wait, in a year you could have gained a whole new skillset that could help you in your career path as well. There are many different paths you can take once you learn how to code, not just in web development. It is a very useful skill and I am looking to take networking and cybersecurity courses next.”

We are glad to see how far Jimmy has come and how he overcame the adversities he faced, we wish him and Linda all the best as they embark on their new journeys in the tech industry.

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